Regulator

We are regulated through the Faculty Office of the Archbishop of Canterbury:

The Faculty Office
1 The Sanctuary
Westminster
London
SW1P 3JT

Complaints Procedure

If you are dissatisfied about the service you have received, firstly please contact us at complaints@chancerynotarypublic.com. We will try our best to promptly address your concerns.

If we cannot resolve the matter you may then complain to the Notaries Society, of which our notaries are members, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

To contact the Notaries Society, please write (but do not enclose any original documents) with full details of your complaint to:

The Secretary of The Notaries Society
PO Box 7655
Milton Keynes
MK11 9NR

If you have any difficulty in making a complaint in writing, please call the Notaries Society/the Faculty Office for assistance.

Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of six months from the date you first notified us that you were dissatisfied, make your complaint to the Legal Ombudsman if not happy with the result:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman within:-

1. Six months of receiving a final response to your complaint and six years from the date of act/omission; or
2. Three years from when you should reasonably have known there was cause for complaint (only if the act/omission took place more than six years ago).

Please note certain kinds of commercial entities are not eligible to make a complaint to the Legal Ombudsman – please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office.

Redress Information

We carry professional indemnity liability cover of £1,000,000 (one million pounds sterling). We therefore limit the level of our liability to you to £1,000,000 (one million pounds sterling), unless you are injured or die as a result of our negligence, in which case our liability is without limit.